This website is owned by “Olimon-M.D.M” LTD, registered in Bulgaria, with address: Dolna Kremena village, 6 Nikola Tsvetkov Street, UIC: 203324408, Phone: +359899178318, Email: olimon@abv.bg
The website provides the opportunity to purchase products offered by the Merchant online.
These Terms and Conditions govern the rights and obligations between the Merchant and the Customer (User) when using the website and making purchases.
By using the website, the Customer agrees to these Terms and Conditions.
II. Purchase Agreement
The purchase agreement between the Customer and the Merchant is concluded once the Merchant confirms the order placed by the Customer through the website.
The Merchant reserves the right to refuse an order if necessary, for example due to technical issues, out-of-stock items, or suspicion of fraud.
After the order is confirmed, the Customer receives an electronic confirmation containing details of the order and delivery information.
III. Prices and Payments
Product prices are listed in Bulgarian leva (BGN) and include VAT, unless stated otherwise.
The Merchant reserves the right to change prices at any time. Price changes apply only to new orders.
Payments can be made by: online card payment, bank transfer, cash on delivery, or any other method specified on the website.
IV. Delivery
Delivery is made to the address specified by the Customer within Bulgaria or other countries, if indicated on the website.
Delivery times listed on the website are estimated.
Delivery costs are clearly displayed during the checkout process.
The Merchant is not responsible for delays caused by the courier service.
V. Right of Withdrawal and Returns
The Customer has the right to return purchased goods within 14 calendar days from the date of receipt, without providing a reason.
To exercise this right, the Customer must notify the Merchant in writing (email: olimon@abv.bg
) within the specified period.
Returned items must be in their original condition, unused, and with all labels and packaging intact.
Return shipping costs are covered by the Customer unless the Merchant has made an error in the order.
After receiving and inspecting the returned goods, the Merchant refunds the purchase amount within 14 business days.
VI. Claims and Complaints
Claims for defective or incorrect items can be submitted within 14 months from the date of delivery.
Claims must be submitted in writing to olimon@abv.bg
, including a description of the issue and photos if possible.
The Merchant will review the claim and inform the Customer of the result within 14 business days.
In case of a valid claim, the Merchant may replace the item, repair the defect, or refund the amount paid.
VII. Personal Data Protection
Personal data collected by the website is processed in accordance with applicable data protection laws and the website’s Privacy Policy.
The Customer agrees that their personal data may be used for order processing and communication.
Personal data is not shared with third parties without the Customer’s consent, except when necessary to fulfill the order (e.g., courier services).
VIII. Intellectual Property
All website content — text, images, logos, design — is the property of “Olimon-M.D.M” LTD or used with permission.
Copying, distributing, or using any content without the Merchant’s written consent is prohibited.
IX. Liability
The Merchant is not liable for damages resulting from improper use of the purchased products.
The Merchant does not guarantee uninterrupted website availability, but strives to ensure normal operation.
X. Changes to the Terms and Conditions
The Merchant reserves the right to amend these Terms at any time. Changes become effective immediately upon publication on the website.
The Customer is responsible for reviewing the Terms before each purchase.
XI. Dispute Resolution
All disputes arising from the use of the website or the purchase agreements shall be resolved by mutual agreement.
If no agreement can be reached, disputes shall be resolved by the competent Bulgarian court according to the Merchant’s registered address.
